When planning your digital marketing strategy for 2023, consider where we are now and, more importantly, where we’re headed.
Whether you’re trimming expenses to prepare for a potential recession or expanding your ad spend to capture more market share when others may be dialing back, several key components will help you not only survive the new year but thrive in it.
Your marketing technology stack might change, platforms will come and go, and the specifics of leveraging individual tools might evolve, but the overall goal for e-commerce brands doesn’t change. They must build interest with (and adjacent to) their audience, drive potential customers to their site, and convert them. Then they need to convert them again and again and again, maximizing customer lifetime value.
That’s it, end of the story. A healthy digital strategy allows brands to do just that, adapting as the technologies change but keeping their eye on the prize.
What does it look like? Let’s dive into our blueprint for a healthy digital marketing strategy.
First, ads drive quality traffic for new customer acquisition. Then email/SMS ensures customer retention by capturing zero and first-party data and serving customers an ideal, consistent experience.
Media buying provides the acquisition, qualifying, and driving new users to the website. Email/SMS, along with onsite behavior data, retains that audience as a low-cost remarketing channel, leveraging owned data. Using systems like Klaviyo for email/SMS, brands build audience lists, maximize ROI, and increase customer lifetime value.
Using these two channels, brands must capture data from traffic and guide users through the final stage toward a conversion. Media buying and email/SMS work together holistically to provide a high-value return on a brand’s marketing strategy.
Let’s dig in.
People come to a brand’s website from 8 primary channels. The first four are 1) direct, 2) organic search, 3) social media, and 4) referral. These 4 channels are important for brands seeking online success. Still, they require a long-term, multi-year substantial investment before they become a meaningful source of traffic, particularly because success for these channels relies on people already knowing who they are.
So how do brands start building awareness? That’s where the other four channels come into play – 5) paid search, 6) paid social media, 7) email marketing, and 8) SMS marketing.
Paid search and paid social media are the two primary media buying channels. Email/SMS marketing is used for lead nurturing and customer retention.
Leveraging the last four channels, brands can move the needle today, getting ads in front of the proper audience and using email/SMS to capture users, communicate and nurture, engaging that audience and turning them into customers in a fraction of the time.
We focus on media buying for acquisition, consisting of search marketing and social media advertising. Email/SMS are used for customer retention, but let’s look at how these work in a little more detail.
Now let’s dive into media buying in a little more detail.
Brands can run ads on a lot of different platforms online. The two primary networks we leverage at the end of 2022 are Google and Meta.
Meta is Facebook and Instagram. While these are currently still the big player in social, depending on the brand, the audience, and the budget, we’ll always explore additional social channels given the opportunity. The more a brand has to spend, the more opportunity there is to explore platforms like TikTok, Bing, Connected tv, Amazon, etc.
The bottom line, we want to make sure we’re capturing everybody. Our strategy finds both audiences wherever they are online and ensures the highest quality leads end up coming to a brand’s site for the lowest possible cost.
Ads drive quality traffic, and then email/SMS ensures retention and increased customer lifetime value. While new customer acquisition platforms like YouTube, Google and Instagram often necessitate a component of paid ad placement, email/SMS marketing is an owned media channel meaning brands can control their campaigns and audiences without paying for every single touchpoint.
This is why it’s important to build customer data over time and create a database of customers and leads. We use forms and site tracking to capture zero and first-party data from the highest-quality leads from all traffic.
So what does that mean? Let’s look at an example. Let’s pretend a user visits a website, and if they’re not in our email list, we’ll show them a 15% off code. If they put in their email address and phone number, they get 15% off. Then we’ll collect data once they sign up and see and keep track of their viewing, browsing, and abandoned cart behavior, and then send them triggered emails based on that behavior.
Use forms of site traffic to collect data, and then use campaigns to follow up with people and nurture that audience. Then, leveraging automations, like an abandoned cart flow, brands can convert those people over time.
Using the behavior we learned in that previous email flow, we’ll learn that some people became customers and some people didn’t. Some viewed a bunch of products, some people didn’t. Or perhaps some people purchased something they haven’t in a long time.
Taking all that information, we then rinse & repeat, using zero and first-party data to optimize our ads and to segment campaigns triggering automations based on actions, behavior, etc.
Our clients’ emails see 20% higher open rates, 100% higher click rates, and 200% higher conversion rates on industry averages by simply following the above framework. Generating an average return on investment of over 5x, our team of marketing pros generates over 10 million website visits and a hundred million in sales every year for our clients. We can do the same for your e-commerce brand.
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