If you work with a web developer to design, build, and maintain your company’s website, then your developer knows your company’s website like the back of their hand.
And this close relationship makes it easy for your developer to quickly find, understand and fix any issues that may arise.
But for those of us who aren’t web development gurus, coming across potential functionality issues on our website can be harder to diagnose or even describe.
But one way you can help your developer find and fix any potential issues by knowing how to report the issues accurately.
Think about it this way—if you bring your car into the shop, your mechanic will be able to diagnose any issues with your car much quicker if you can describe what your car is doing (or not doing). You don’t need them to spend time looking at your transmission when your brake pads are squeaking.
Testing a few potential issues on your own before you report to your developer can save you and your developer time, and save you money.
So whether you find a bug or just something that you think could be optimized to reach your customers more effectively, properly reporting the issue to your developer can go a long way to getting it resolved quickly and painlessly.
If you’ve got a site that just went live, then you and your developer will want to work together to test everything you can and make sure it’s all functioning properly.
Here’s a quick checklist of things you should test for:
Sometimes when you encounter an error on your site, it’s not actually your site’s fault.
It could be the device or browser that’s causing the issue, which means there’s nothing that needs to be fixed by your developer.
So whenever you come across a link that isn’t loading, a button that causes your site to crash, or other “bug”, try the following before reporting it to your developer:
You’ll still want to report the issue to your developer. But if the issue goes away after trying any of the above, then this information can help your developer solve any issue quickly.
You’ve thoroughly tested your site, found errors, and figured out as much as you can about how, why, and when they occur.
Now it’s time to report these to your site’s developer.
Communicating your issues clearly will make it much easier for your developer to replicate the problem and fix it. The more details you can provide, the better.
Here are tips on how to most effectively report problems with your site to the developer:
Knowing how to properly identify and report any site issues is well worth the effort. A slick and well-functioning site can do a whole lot for your online business.
When BKMedia built an entirely new website to suit the needs of a client, their site saw a huge jump in quote requests: up 241% in just one year!
The web design and development professionals at BK could do the same for your company.
Whether you’re just jumping into the online game, or struggling to find the right developer who can help you make the website of your dreams, look no further than BKMedia.
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