On average, 68% of all virtual shopping carts get abandoned by shoppers. That’s over 2/3 of potential business.
For some online businesses, abandoned carts are the bane of their existence. Why, oh why, are all these people browsing and selecting items to buy, then not completing their checkout?
Turns out there many possible explanations, including:
The good news is, it’s possible to drastically lower your cart abandonment rates. With the power of abandoned cart emails, you can bring those lost customers back to your site to complete their purchases. They get something awesome from your company, and you get a bunch of money. Pretty sweet, right?
Abandoned cart emails are automated reminders that get sent to your customer if they’ve added items to their cart on your website, but have yet to complete their purchase. These emails, when done strategically, can make a big difference with abandoned cart recovery.
Abandoned cart emails get an average open rate of 43% and a click-through rate of 21%. Half of those users who click through end up completing their purchase.
That means that when you send a reminder to cart abandoners, you can expect around 10% of them to return to their cart and finalize their checkout.
And that’s with just one email. If you send more than one reminder, you can improve your recovery rate even more. The best abandoned cart email series can recover as many as 50% of your abandoners!
It is possible to go too far with your abandoned cart series. Eventually, abandoners will tune you out. And the more time that passes without them returning to their cart, the more likely they’ve already bought what they want from someone else.
That’s why the prevailing wisdom in email marketing is that a 3 email abandoned cart series is best. What should each of those emails contain, you ask? Excellent question!
The first email you send to cart abandoners should arrive in their inboxes 1 to 2 hours after they left their cart. Your products are still fresh on their mind — this is simply a reminder that the thing they want is waiting for them.
Some tips for this email:
These tips can all be applied to subsequent emails in your series. Now let’s look at what email #2 should include in addition.
Your second email should only go to people who didn’t follow through on email #1, and have still yet to complete a purchase. Send this email 1-2 days after the first, giving customers time to return to their cart.
Customers receiving a second reminder need a bit more of a nudge, which is why we recommend a few options:
Remember to keep this email (and the next one, too) in line with email #1 in terms of the colors, fonts, and voice to create a solid sense of continuity for your customers.
At this point, it’s time for abandon the abandoners. Well, at least the ones who weren’t gonna spend much money in the first place.
When it comes to a third abandoned cart email, we prefer to filter it by total cart value, so that only people who have high-value carts receive it. Then we offer a much higher value discount or gift to help reel these customers in.
Send this email 4 to 7 days after email #2, and include either a single-use, time-sensitive coupon for 15% to 25% off (or whatever makes sense for the cost and value of the items), or a free gift. If you go the free gift route, be sure to include the value of the gift right there in your email.
At this point, you may be asking why our nickname for this email is “The Big Kahuna,” to which we say , “You know your beeswax, you best mind it.” Nicknames are just fun, K-Dawg. That’s you, by the way. Did that go over your head? Lol. Classic K-Dawg.
Any serious email or eCommerce platform will include robust options for abandoned cart recovery. That includes Klaviyo, Mailchimp, Shopify, Squarespace, WordPress, WooCommerce, and more. Whatever platforms you’re using, be sure to take advantage of these features.
Another feature you should look for is the option to do A/B testing on your abandoned cart emails. With A/B testing, you can test all sorts of aspects of your series, including:
Well, maybe not literally, but you see what we did there, right?
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